WhatsApp Business Privacy Policy & Terms and Conditions

Provider: CORENEX SDN BHD

Effective Date: 12 Sept 2025

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1. Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you communicate with us through WhatsApp Business.

The Information We Collect

• Your WhatsApp phone number and display name
• Messages you send us, including text, images, documents, or other media
• Order and delivery information (e.g., name, address, purchased items)
• Your email or alternative contact details if you provide them

Payment details are processed securely by third parties (e.g., Stripe). We do not store your payment details in WhatsApp or on our platform.

The Way We Use Information

• Respond to your queries and provide customer support
• Process and confirm your orders
• Send updates regarding your purchases or account
• Share marketing messages (only if you consent)

We will never sell your information. All communication via WhatsApp will only be initiated by The TCG Marketplace.

Data Processing by WhatsApp and Meta

Your data (including messages, media, and phone number) is also processed by WhatsApp LLC and its parent company Meta Platforms, Inc.. WhatsApp provides end-to-end encryption for your messages, but metadata may be processed and stored by Meta. Please review the WhatsApp Privacy Policy.

Our Commitment to Data Security

We take appropriate measures to protect your data. WhatsApp provides encryption, and we securely store only necessary communication history.

How You Can Access, Correct, or Delete Your Information

You may request to access, correct, or delete your personal information by emailing us at deriktan@itmansoftware.com.my. Deletion requests will also remove your WhatsApp service history with us.

Contacting Us

Email: deriktan@itmansoftware.com.my

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2. Terms and Conditions

2.1 Acceptance of Terms

By communicating with us through WhatsApp Business, you agree to these Terms and Conditions along with our Privacy Policy.

2.2 Service Usage

• Our WhatsApp Business channel is provided to facilitate customer service, order processing, and updates.
• You must ensure all information you provide is accurate and up to date.
• You agree not to misuse the service (e.g., sending unlawful, offensive, or spam messages).

2.3 Orders and Transactions

• Orders placed via WhatsApp will be confirmed only after payment is successfully processed.
• Payment is securely handled by authorized third-party providers. We are not liable for delays or failures caused by these providers.
• All purchases are subject to our standard refund and return policies published on our website.

2.4 Limitation of Liability

We are not responsible for:

• Any unauthorized access to your WhatsApp account
• Service interruptions or delays due to WhatsApp or Meta systems
• Losses caused by inaccurate information provided by you

2.5 Data Sharing and Third Parties

We do not sell your data. However, messages and metadata may be processed by WhatsApp and Meta as part of using this service.

2.6 Termination of Service

We reserve the right to suspend or terminate your access to our WhatsApp Business channel if you breach these Terms.

2.7 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

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3. Agreement

By continuing to use our WhatsApp Business service, you confirm that you have read, understood, and agree to this Privacy Policy and Terms & Conditions.